• Application Deadline:
• Position: Account Management Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Job Summary:

• Newedge Finance Limited is seeking a proactive and customer-focused Account Management Specialist (AMS) to join our EasyBuy team. The AMS serves as the first point of contact for customers, providing excellent in-store support and ensuring a seamless customer experience. The role involves handling inquiries, on-boarding new customers, managing repayment accounts, and educating clients on EasyBuy products, services, and payment options.

Key Responsibilities:

• Provide prompt, courteous, and professional customer support in-store.


• Create and manage customers’ virtual repayment accounts.


• Assist with customer onboarding and product registration.


• Educate customers on EasyBuy products, policies, and payment plans.


• Address and resolve customer issues; escalate complex cases when necessary.


• Ensure a positive and smooth customer experience in line with EasyBuy standards.


• Collaborate with team members to meet and exceed performance targets.

Requirements:

• Must own an Android device with a minimum of 3GB RAM and at least 2.5G network connectivity.


• Excellent communication and interpersonal skills.


• Strong problem-solving and multitasking abilities.


• Ability to work independently with minimal supervision.


• Previous customer service experience is an added advantage.