• Application Deadline: Thu, 20 Nov 2025 00:00:00 GMT
• Position: Head of Customer Experience and Activation



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Customer Care 
  
  

• We are hiring a Head of Customer Experience & Activation for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.

The Opportunity

As Head of Customer Experience & Activation, you will:

• Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.


• Lead Activation: Drive adoption and engagement of products through targeted strategies.


• Champion Excellence: Build and implement customer-first service standards and feedback loops.


• Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.


• Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For

• Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.


• Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.


• Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.


• Leader & Builder: Experience leading teams and scaling customer-focused functions.

Why This Role Stands Out

• Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.


• Career Growth: Mid-level today, executive path tomorrow.


• Dynamic Culture: Join a team that rewards performance and innovation.


• Competitive Rewards: Salary range ₦200,000 – ₦300,000/month plus performance-based incentives.