Job Description
Job Summary
The Waiter/Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for all guests. This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Greet guests warmly and present menus.
- Take accurate food and beverage orders and relay them to the kitchen/bar staff.
- Serve food and drinks in a timely, courteous, and professional manner.
- Ensure tables are properly set before, during, and after service.
- Check on guests regularly to ensure satisfaction and promptly address concerns.
- Process bills, accept payments, and issue receipts as required.
- Follow all food safety and hygiene standards.
- Maintain a clean and organized dining area.
- Collaborate with other team members to ensure smooth service.
- Upsell food and beverage items when appropriate.
Qualifications & Skills
- Previous experience as a waiter/waitress or in customer service preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Attention to detail and excellent organizational skills.
- Positive attitude and professional appearance.
- Basic knowledge of food and beverage menu items.
- Ability to stand and walk for long periods.
Physical Requirements
- Ability to carry trays, plates, and beverages safely.
- Ability to lift up to 25 lbs occasionally.
Work Environment
- Fast-paced restaurant, hotel, or hospitality setting.
- Direct interaction with customers and team members.