• Application Deadline:
• Position: Customer Service Executive



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers.


• The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving.


• The CSR is responsible for handling phone calls, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company’s service standards and policies

Job Description

• Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally.


• Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction.


• Offer detailed information to customers about the company’s products and services, ensuring they understand all available options.


• Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience.


• Identify opportunities to promote additional products or services that meet customer needs and increase sales.


• Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business.


• Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts.


• Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system.


• Assist in identifying potential sales leads by recognizing customer needs and communicating these to the sales team.


• Adhere to company policies, procedures, and quality standards in handling customer interactions and resolving issues.


• Perform any other tasks as directed by the Business Development Manager to ensure smooth operations.

Requirements

• Minimum of 1-3 years’ experience in execellent customer service


• OND/HND/bachelor’s degree minimum qualification required.


• Excellent communication skills and keen attention to detail.


• Strong customer service orientation to maintaining client satisfaction and problem-solving skills.


• Must reside in Ajao Estate, Oshodior its environs.


• Proficient in Microsoft Office and tech-savvy.


• Neat, smart appearance and presentable at all times.