• Application Deadline:
• Position: Front Office Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Front Office Manager oversees the daily operations of the front office department, ensuring smooth guest check-in/check-out, excellent customer service, and efficient coordination among front office staff.


• This role is key to creating a positive first and last impression for guests and maintaining high standards of hospitality and professionalism.

Key Responsibilities

• Supervise and manage all front office operations including reception, reservations, concierge, and guest services.


• Ensure efficient check-in/check-out procedures and prompt, courteous guest service at all times.


• Maintain high standards of customer service, promptly addressing and resolving guest complaints and inquiries.


• Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage, etc.) to ensure seamless guest experience.


• Train, supervise, and evaluate front office staff to maintain service excellence.


• Prepare staff schedules and manage shift allocations to ensure adequate coverage.


• Oversee room assignments, reservations, and occupancy reports.


• Monitor room rates, availability, and revenue opportunities in collaboration with the sales and reservations team.


• Ensure compliance with hotel policies, procedures, and standards.


• Maintain accurate records of guest accounts, billing, and payments.


• Generate daily, weekly, and monthly front office reports for management review.


• Implement and promote up-selling techniques to maximize revenue.


• Handle VIP guests, group check-ins, and special requests with discretion and professionalism.

Qualifications and Skills

• Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or related fields


• Minimum of 5 years of experience in front office operations, preferably in a hotel environment.


• Strong leadership, communication, and interpersonal skills.


• Excellent organizational and multitasking abilities.


• Proficiency in hotel management software (e.g., Opera PMS, Protel, or similar).


• Good problem-solving and decision-making skills.


• Customer-oriented mindset with a professional and welcoming demeanor.


• Ability to work flexible schedules, including weekends and holidays.

Key Competencies:

• Guest Relations Management


• Team Leadership & Training


• Conflict Resolution


• Attention to Detail


• Time Management


• Revenue Awareness


• Professional Appearance and Demeanor.