Room Division Supervisor at Esporta Suites Hotel and Resorts Ltd

Job Overview

Location
Lagos, Ondo
Job Type
Full Time
Date Posted
2 days ago

Additional Details

Job ID
138634
Job Views
26

Job Description






Job Description




  • Supervise and coordinate activities of the Front Office and Housekeeping teams.

  • Ensure smooth room allocation, check-in/check-out procedures, and room readiness.

  • Maintain high standards of cleanliness, maintenance, and guest service quality.

  • Monitor occupancy levels and work closely with the sales and reservations teams.

  • Inspect guest rooms and public areas regularly to ensure standards are maintained.

  • Handle guest inquiries, feedback, and complaints promptly and professionally.

  • Support training and performance evaluation of staff within the division.

  • Prepare daily occupancy reports and assist in managing departmental budgets.

  • Enforce hotel policies, procedures, and safety standards.



Requirements




  • OND / HND / B.Sc in Hospitality Management, Business Administration, or a related field.

  • Minimum of 3–5 years’ experiencein hotel operations with at least2 years in a supervisory role.

  • Strong leadership and team coordination skills.

  • Excellent communication, interpersonal, and problem-solving abilities.

  • Sound knowledge of front office and housekeeping operations.

  • Proficiency in hotel management software.

  • Professional appearance and high attention to detail.



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