• Application Deadline: Fri, 21 Nov 2025 00:00:00 GMT
• Position: Client Service Manager (HMO)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• City Maryland




• Job Field Customer Care 
  
  

Role Summary

• Manages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers

Key Responsibilities

• Serve as main contact for corporate clients and enrollees


• Handle onboarding and enrollee support


• Resolve service issues and escalated complaints promptly


• Liaise with healthcare providers for quality service


• Conduct client visits and service reviews


• Developing and presenting health enlightenment/health talk proposals


• Prepare weekly/monthly service reports


• Educate clients on HMO plans and processes


• Coordinate with internal teams for seamless service delivery etc.

Qualification / Requirements

• Bachelor’s degree in a relevant field


• 2–4 years experience in client service within an HMO


• Strong communication and relationship-building skills


• Good understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes


• Excellent problem-solving ability and customer-centric mindset.


• Ability to manage multiple accounts simultaneously etc.