• Application Deadline: Mon, 15 Dec 2025 00:00:00 GMT
• Position: Client Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Medical / Healthcare 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Job Summary

• The Client Services Officer will serve as the key contact between patients, healthcare providers, and the organization, ensuring that all clients receive high-quality, timely, and compassionate service. 

Key Responsibilities

• Act as the first point of contact for patients, healthcare providers, and partners, addressing inquiries and requests with professionalism and empathy.


• Coordinate client appointments, service bookings, and follow-ups to ensure smooth and timely delivery of healthcare services.


• Provide clear and accurate information about healthcare services, test procedures, packages, and billing processes.


• Handle client concerns, complaints, or service issues promptly, ensuring resolution in line with company policies and healthcare regulations.


• Collaborate with medical, laboratory, and administrative teams to meet client needs and improve service delivery.


• Monitor patient feedback to identify areas for service improvement and report trends to management.


• Maintain accurate client records and service reports using healthcare management systems or CRM tools.


• Support marketing initiatives by informing clients of new healthcare packages, promotions, or wellness programs.

Requirements & Qualifications

• Bachelor’s Degree in Healthcare Administration, Public Health, Medical Laboratory Science, Nursing, Business Administration, or a related field.


• Experience in client services, patient relations, healthcare administration, or a similar role (1–3 years preferred).


• Strong understanding of healthcare processes, medical terminology, or laboratory services is an advantage.


• Excellent communication and interpersonal skills with a customer-centric approach.


• Ability to remain professional, calm, and empathetic in sensitive situations.


• Proficiency in Microsoft Office Suite and healthcare CRM or hospital management systems.


• Strong organizational and multitasking abilities in a fast-paced clinical environment.