• Application Deadline:
• Position: Operations Executive / Manager (Rivers)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 7 years



• Location Rivers




• Job Field Administration / Secretarial 
  
  

Role Purpose

• The Operations Executive / Manager ensures smooth end-to-end delivery of commercial transactions — from deal agreement to execution to payment.


• The role supports the Sales Team by coordinating internal processes, documentation, follow-ups, and cross-department communication to prevent revenue loss caused by operational gaps, delays, or errors.


• Primary Outcome: Deals are executed correctly, on time, and paid for — with zero leakage.

Key Responsibilities

Deal Execution Coordination:

• Ensure every closed deal is fully documented and properly handed over for execution.


• Track execution milestones to ensure commitments to clients are met.


• Identify potential delays or risks early and drive real-time resolution.

Cross-Department Alignment:

Serve as the central liaison between:

• Sales


• Operations / Delivery


• Finance / Accounts


• Compliance / Admin

Additional duties:

• Ensure workflows move smoothly from one stage to the next.


• Ensure nothing “falls through the cracks.”

Documentation & Process Control:

• Verify all commercial activities have proper documentation, accurate pricing, and required approvals.


• Ensure compliance with company policies on pricing, discounts, and exceptions.


• Maintain orderly, retrievable project and transaction records.

Financial Closure & Revenue Assurance:

• Track every deal from execution through billing and payment.


• Ensure timely invoicing and follow-up on outstanding receivables.


• Maintain a dashboard of deals in progress, completed, and awaiting financial closure.


• Escalate discrepancies immediately to prevent revenue loss.

Communication & Reporting:

• Provide accurate status updates to Sales Leadership.


• Prepare weekly and monthly reports covering:
  
  
  
  • Deals executed
  
  
  • Pending execution tasks
  
  
  • Outstanding financial closures
  
  
  • Bottlenecks and actions taken
  
  
  
  

Key Metrics (KPIs)

Area:

• Execution Accuracy


• Deal-to-Invoice Speed


• Revenue Leakage


• Task Resolution Speed


• Communication Clarity

KPI:

• 95%+ deals delivered without error


• Invoicing completed within agreed timelines


• Zero undocumented or unapproved variations


• Issues resolved within 24–48 hours


• Consistent and timely status reporting.

Required Experience & Skills

• 4–7+ years in Sales Operations, Client Service, Account Management, Project Management, Commercial Coordination, or Business Operations.


• Experience in FMCG, Telecoms, Banking, Media, Agencies, Tech, or Corporate Services is an advantage.

Skills:

• Strong coordination and follow-through capability.


• Excellent communication and stakeholder management.


• Highly organized and detail-oriented.


• Strong numerical ability and comfort with trackers, dashboards, and documentation.


• Proactive problem-solver with a bias for action.

Personality:

• Assertive without being aggressive.


• Business-minded and commercially aware.


• Calm under pressure and structured in approach.


• Takes initiative without needing follow-up.

Ideal Candidates Profile:

A strong executor who:

• Understands how commercial deals flow across departments,


• Spots gaps before they become problems, and


• Ensures operations run efficiently and smoothly.


• This role is for someone who delivers — not someone theoretical.