• Application Deadline: Wed, 7 Sep 2022 00:00:00 GMT
• Position: Platform Monitoring Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

What You'll Do

• Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues


• Manage connectivity on all SIMs and always ensure terminal uptime


• Provide customer feedback to the product and engineering teams


• Contribute to merchant support, customer success, and product support activities as needed


• Handling the TMS-related issues and liaising with the engineering team on the development


• Provide accurate and reliable reports on downtime and resolution on either daily weekly or monthly basis


• To monitor the VPS platform testing at 30 minutes intervals with sample transfer


• To monitor the Threshold for the Paystack wallet


• To monitor the Threshold for the Airtime vending account


• To carry out test transactions across all pos terminals using all card schemes (GA & ETOP)


• Act as a 2nd level of support for all product and platform-related issues escalated by the Customer Success team


• Work with relevant departments within Traction to onboard clients on product platforms


• Escalate technical issues to traction payment partners team and follow up to receive resolution feedback with specified SLA


• Escalate product support issues to the Product team and follow up to receive resolution feedback within the specified SLA


• Attending to any other related task assigned by Lead Terminal Management.

What You'll Need

• HND / Bachelor's Degree


• Experience and results as a Platform Support Specialist or similar role


• Strong communication and presentation skills


• Ability to work independently and with cross-functional teams


• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals


• A positive, polite, confident, sincere, and friendly disposition


• The ability to solve problems and to think quickly on your feet


• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.

Our Values:

• Ownership: At Traction, we take the initiative to achieve favourable results


• Invent & Innovate: We are constantly developing and designing solutions


• Growth Centered ( self and customers): You keep pursuing growth and learning


• Team Spirit (collaborative): We are a team that works together to achieve a common goal


• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold


• Customer Driven: We see everything we do at Traction on how it will impact our customers


• Above & Beyond: We don't just do what's expected of us; We go the extra mile.

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners


• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance


• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth


• The Best Team. Working with a motivated and talented team plus regular team bonding events.