• Application Deadline: Tue, 25 Nov 2025 00:00:00 GMT
• Position: Head of Customer Experience (CX)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• Job Field Customer Care 
  
  

Annual Net Remuneration: N4.8M

Our client is seeking a Head of Customer Experience (CX) who will be responsible for designing and implementing customer support systems and feedback loops, ensuring seamless service delivery and satisfaction.

Key Responsibilities

• Build and manage the CX team (call center, chat support, escalation).


• Define SLAs for response time, resolution rate, and customer satisfaction.


• Implement CRM and feedback tracking tools.


• Collaborate with operations to resolve delivery issues.


• Develop customer loyalty and retention initiatives.  

Person Specification:

• Bachelor’s degree in Communications, Marketing, or related.


• 5–7 years in customer service leadership (e-commerce or logistics).


• Familiarity with CRM tools (Zoho, Freshdesk, Zendesk).


• Strong empathy, communication, and analytics orientation