• Application Deadline:
• Position: Customer Experience Officer ( Hausa)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

KEY RESPONSIBILITIES:

• Establish communication channels and mediums through which clients reach out to the company and vice versa.


• Ensure interactions with clients reflect positively on Checkoff's brand.


• Provide quick response to client inquiries and provide prompt resolution of customers’ issues.


• Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.


• Liaise with the sales teams to analyse customer feedback and develop programs effective for improved customer experience.


• Keep accurate records of all clients’ data, ensure adequate details of customer before cash disbursement.


• Handle escalated matters from Checkoff's social media pages and ensure professionalism in transactions.


• Assist company General Managers in overseeing the merchandising and delivery of high-quality customer service to clients


• Handle customer complaints, provide appropriate solutions and follow up to ensure timely resolution


• Maintain updated knowledge of the organization’s products, services, and customer service policies.


• Responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.


• Monitor the activities of customer service staff to ensure compliance with set standards of courtesy and professionalism.

Requirements

• Minimum of HND


• Minimum of 1 year experience as a customer experience officer preferably in the banking or financial services industry


• Working knowledge of Microsoft Excel & Word.


• Must have completed NYSC.


• Strong Interpersonal and communication skills


• Tech-savvy with experience in CRM software.


• Ability to multitask and prioritize in a fast- paced environment