• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 3 - 8 years



• Location Abuja , Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Customer Support Officer is responsible for providing exceptional customer service while also driving lead conversion and sales.


• The role requires an energetic, customer-focused individual who can handle inquiries, resolve issues, and convert leads into active paying customers. This position is strictly in-office, with no outdoor marketing duties.

Key Responsibilities

Customer Support & Service Delivery:

• Provide timely, professional, and friendly customer service via calls, chats, WhatsApp, email, and walk-ins.


• Handle customer inquiries, complaints, and support requests with accuracy and empathy.


• Guide customers through product/service information and onboarding processes.


• Maintain proper documentation, customer records, and communication logs.

Sales & Lead Conversion:

• Convert assigned leads into paying customers through effective communication and follow-up.


• Explain product offerings clearly and convincingly to potential customers.


• Collaborate with the sales and operations team to ensure smooth onboarding after conversion.


• Meet and exceed monthly lead conversion and sales targets.


• Track leads, prospects, and conversions using CRM or internal tools.

Operational Support:

• Assist in KYC verification and documentation when required


• Support branch operations, front desk functions, and customer onboarding activities.


• Ensure customers receive a seamless experience from initial inquiry to full service activation.

Reporting:

• Prepare daily and weekly reports on inquiries, conversions, issues resolved, and pending cases.


• Provide feedback to management on customer patterns, service gaps, and improvement opportunities.

Requirements

• OND / HND / B.Sc in any relevant field.


• 3–8years of experience in customer service, telesales, front desk, or related roles.


• Strong sales and lead conversion skills.


• Excellent verbal and written communication abilities.


• Strong problem-solving skills and attention to detail.


• Proficiency with WhatsApp Business, CRM tools, basic office software, and digital communication tools.


• Ability to multitask and work well under pressure.


• Strong customer relations and interpersonal skills.


• Must be disciplined, organized, and result-driven.

Key Competencies:

• Customer-focused mindset


• Strong sales ability


• Excellent communication


• Lead management and conversion


• Emotional intelligence


• Team collaboration


• Professionalism and patience

Work Expectations:

• Must work physically on-site daily; no remote/hybrid option.


• Required to meet weekly and monthly performance targets.


• Must maintain a positive and professional attitude with customers and team members.