• Application Deadline:
• Position: Consultant, Client Service



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Banking 
  
  

Job Description

• To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.

Job Responsibilities

• Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution


• Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.


• Generate lead, build new and/or maintains existing customer relationships for walk-in clients.


• Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.


• Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.

Qualifications

• University Degree.

Experience Required:

• 1 - 2 years branch banking experience


• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.

Additional Information:

Behavioural Competencies:

• Checking Things


• Developing Expertise


• Establishing Rapport


• Examining Information


• Following Procedures


• Interacting with People


• Meeting Timescales


• Showing Composure


• Team Working


• Thinking Positively


• Understanding People


• Upholding Standards.

Technical Competencies:

• Active Listening


• Application & Submission Verification (Business Banking)


• Client Servicing


• Difficult Calls Management


• Query Resolution.