Job Description
- Contacting and tracking customers and informing them of their overdue loans.
- Advising customers on their payment options and negotiating suitable payment plans.
- Following up with clients on previous payment arrangements.
- Maintaining customer payment records.
- Responding to customer queries.
- Maintaining accurate, up-to-date customer account information.
- Reporting daily progress against targets to the Team Lead.
Requirements:
- Previous experience working as a Collections/Call Center Agent.
- Knowledge of payment plans and basic calculation.
- Working knowledge of Google Suites.
- Excellent communication and negotiating skills.
- Good listening skills and superb questioning techniques.
Academic Qualifications:
- B.Sc./HND/OND/NCE in any field
Compensation:
- Base salary of NGN72,600 gross per month.
- Performance-based bonus of NGN100k based on eligibility.
- HMO
Come and join the BFree Family - You will not regret it!