• Application Deadline: Wed, 3 Dec 2025 00:00:00 GMT
• Position: Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Abuja




• Job Field Customer Care  , Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Receptionist is the hotel’s first point of contact, responsible for delivering warm, professional, and efficient service.


• The role manages guest check-ins and check-outs, handles reservations, provides information, and ensures guest satisfaction throughout their stay.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.


• Handle check-in and check-out processes efficiently.


• Assist guests with inquiries, complaints, or requests promptly.


• Provide accurate information about hotel services, amenities, and local attractions.


• Maintain a high level of customer service and hospitality at all times.


• Manage room reservations, cancellations, and modifications.


• Ensure accurate posting of room charges, payments, and deposits.


• Keep track of room availability and update the system accordingly.


• Coordinate with housekeeping and maintenance on room status and guest needs.


• Answer and route phone calls professionally.


• Respond to emails, messages, and walk-in inquiries.


• Maintain neat and organized front desk records and documentation.


• Receive and distribute mail, packages, and messages for guests.


• Handle cash, POS transactions, and card payments accurately.


• Balance cash drawers and prepare shift reports.


• Ensure proper billing, invoicing, and posting of charges.


• Adhere to hotel policies, procedures, and security guidelines.


• Maintain confidentiality of guest information.


• Report suspicious activity or safety concerns immediately.

Requirements & Qualifications

Education & Experience

• HND / Bachelor’s Degree in Hospitality, Business, or related fields.


• Minimum of 2 years experience as a receptionist or front desk officer (hotel experience preferred).


• Strong communication and interpersonal skills.


• Proficiency in Microsoft Office and hotel PMS (Opera, Cloudbeds, etc.).


• Excellent customer service and problem-solving abilities.


• Good grooming, professional appearance, and positive attitude.


• Ability to multitask and work under pressure.


• Strong organizational and time-management skills.


• Basic cash handling and administrative skills.

Other Requirements:

• Willingness to work in shifts, including weekends and holidays.


• Friendly, approachable, and guest-focused personality.

Salary

N150,000 Monthly.