• Application Deadline:
• Position: Team Lead, Northwest 1 & 2



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Kaduna




• Job Field Banking 
  
  

Job Description

• Lead a team of Business Bankers to manage tier 2 customers by carrying out the following: On boarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers.


• Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.

Qualifications

• First degree in any field.


• Minimum of 5 - 7 years’ experience Iin Commercial banking and Business banking


• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships


• Experience within the financial industry with experience in managing small businesses.

Additional Information

Behavioural Competencies:

• Taking Action


• Meeting Timescales


• Interpreting Data


• Convincing People


• Team Working

Technical Competencies:

• Customer Understanding


• Product Knowledge


• Customer Acceptance and Review


• Client Retention


• Product Related Systems.