Operations / Teller Officer at Good Neighbours Microfinance Bank

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 months ago

Additional Details

Job ID
139059
Job Views
47

Job Description






Responsibilities




  • Process new account opening requests (savings, current, fixed deposit, loan-related accounts).

  • Receive and process customer deposits, withdrawals, transfers, loan repayments, and other cash transactions.

  • Post transactions into the core banking application promptly and correctly.

  • Handle currency, transactions, and confidential information in a responsible manner.

  • Provide support to customers by addressing their inquiries and resolving their complaints.

  • Balance vault transactions, cash movements, and maintain accurate teller proof sheets.

  • Comply with CBN, AML/CFT, and bank operational policies.

  • Ensure proper filing and documentation of all transactions.

  • Cross sell the bank products, assist customers in completing forms and applications.

  • Process and book loans accurately.

  • Ensure high levels of customer satisfaction by delivering prompt and professional service.

  • Other responsibilities assigned.



Requirements




  • Candidate must have OND / HND qualification / B.Sc Certificate in any field.

  • 1 - 2 years of experience in banking operations preferably in a microfinance institution.

  • Strong analytical, problem solving, and communication skills.

  • Familiar with banking operations, policies and regulatory requirements.



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