Operations Manager at Owens and Xley

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 hour ago

Additional Details

Job ID
139103
Job Views
23

Job Description






Job Description




  • Our client is seeking an Operations Manager to join their founding team. This is a hands-on role ideal for a visionary operator who thrives on building systems, managing day-to-day operations, and delivering exceptional experiences for their community.



Key Responsibilities




  • Oversee the day-to-day operations of the client’s physical site, ensuring smooth processes and an exceptional guest experience.

  • Plan, coordinate, and deliver events such as wellness retreats, workshops, and networking experiences.

  • Ensure all events align with the client’s values of community, exclusivity, and excellence.

  • Manage relationships with vendors, facilitators, and partners.

  • Oversee event timelines, quality control, and logistics for seamless execution.

  • Cultivate a welcoming and supportive environment for members and guests.

  • Act as a brand ambassador, representing the client’s values in every interaction.

  • Support the development of member experience processes and service standards.

  • Implement operational improvements to drive business growth.

  • Assist with partnerships and collaborations as they relate to operations.

  • Provide operational recommendations to support the Founder’s broader strategy.

  • Recruit, lead, and mentor staff and volunteers.

  • ⁠Foster a culture of excellence, inclusivity, and innovation.



Requirements




  • Bachelor’s Degree or higher in a relevant field.

  • ⁠5+ years of proven experience in operational leadership, preferably in hospitality, events, or luxury lifestyle environments.

  • ⁠Strong organizational, communication, and people management skills.

  • ⁠Experience in planning and delivering events at scale.

  • Entrepreneurial, proactive, and hands-on approach.

  • ⁠Passionate about women’s spaces, wellness, and community building.



Salary

N600,000 / month.



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