• Application Deadline:
• Position: Business Manager (Salon)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• City Lekki




• Job Field Sales / Marketing / Retail / Business Development 
  
  

About the Role

• The Business Manager will oversee the day-to-day operations of the salon, ensuring smooth service delivery, excellent customer experience, efficient team performance, and strong business growth.


• The ideal candidate must be smart, proactive, competent, and able to make sound operational and financial decisions. Salon management experience is mandatory.

Key Responsibilities

Operations Management:

• Oversee daily salon operations to ensure seamless workflow.


• Ensure all salon services are delivered efficiently and to a high standard.


• Manage staff schedules, attendance, and shift planning.


• Monitor inventory levels and ensure timely restocking of products and supplies.


• Ensure the salon environment is clean, organized, safe, and customer-ready at all times.

Staff Leadership & Performance:

• Supervise salon staff (stylists, technicians, front desk etc.).


• Conduct performance reviews and support staff development.


• Enforce company policies, procedures, and professional standards.


• Address staff concerns and maintain a positive, productive team environment.

Customer Experience & Relationship Management:

• Ensure every client receives top-tier service and attention.


• Handle client complaints, feedback, and requests professionally.


• Build strong customer relationships to encourage repeat business.


• Monitor client satisfaction levels and implement improvements when needed.

Sales, Revenue & Financial Oversight:

• Monitor daily sales, service revenue, and product sales.


• Prepare weekly/monthly performance and financial reports for management.


• Identify opportunities to increase revenue (promotions, packages, partnerships).


• Ensure proper cash handling and compliance with financial procedures.

Business Growth & Strategy:

• Propose ideas for business improvement and operational efficiency.


• Stay updated on beauty industry trends, competitors, and best practices.


• Work with management on marketing plans, social media engagement, and customer acquisition strategies.


• Support recruitment and onboarding of staff when required.

Requirements

• 2-3 years experience in a Business Manager/Operations Manager role.


• Mandatory: Previous experience managing a salon or beauty business.


• Strong leadership, decision-making, and people management skills.


• Excellent communication and customer service abilities.


• Strong understanding of salon operations, products, and services.


• Proficiency in basic reporting, record-keeping, and using salon management tools (where applicable).


• Ability to multitask, stay organized, and work under minimal supervision.


• Smart, proactive, resourceful, and trustworthy.