• Application Deadline:
• Position: BPO Sales Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Overall Purpse of Job

• The BPO Sales Manager will be responsible for leading and supervising a team of field sales representatives to drive product sales, market penetration and customer acquisition.


• The role focuses on planning, implementing and monitoring field sales strategies to achieve business targets while ensuring excellent customer engagement and brand visibility in the assigned territory.

Responsibilities

• Recruit, train, supervise, and motivate field sales agents to achieve individual and team sales targets.


• Develop and execute field sales strategies and action plans to expand market reach and meet business goals.


• Conduct daily, weekly, and monthly performance reviews to track agent productivity and ensure target achievement.


• Identify new business opportunities, key markets, and potential customers within assigned territories.


• Monitor market trends, competitor activities, and customer preferences to provide feedback for business improvement.


• Ensure accurate and timely reporting of sales activities, market intelligence, and agent performance.


• Collaborate with marketing and operations teams to plan promotional activities and product activations.


• Manage customer relationships, resolve escalations, and ensure a high level of satisfaction and retention.


• Enforce compliance with company policies, sales processes, and code of conduct among field agents.


• Drive continuous performance improvement and skill development through coaching and mentoring.

Requirements

• Bachelor’s degree in Business, Marketing, Management, or related field.


• 3-5 years’ experience in field sales or direct sales management, preferably in telecommunications, ISP, or fibre broadband sales.


• Proven experience in managing field sales teams and achieving / exceeding sales targets.


• Strong understanding of fibre broadband products and customer journey processes is an advantage.


• Excellent planning, analytical, and problem-solving abilities.


• Ability to work in a fast-paced environment and manage multiple territories.


• Proficiency in Microsoft Office and sales reporting tools (CRM, Excel, etc.).


• Willingness to travel extensively and work on the field as required.