• Application Deadline: Fri, 12 Dec 2025 00:00:00 GMT
• Position: Ops Technical Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• City Lekki




• Job Field Engineering / Technical 
  
  

Key Responsibilities

• Respond to customer inquiries and provide timely and effective solutions via phone, email, chat, or in-person.


• Diagnose and troubleshoot technical issues related to hardware, software, and network systems.


• Document and track customer issues.


• Deliver excellent customer service by maintaining a professional and empathetic demeanor.


• Educate customers on product features, functionalities, and best practices.


• Identify patterns in reported issues and collaborate with engineering teams to resolve underlying problems.


• Develop and maintain knowledge base articles and user guides for common issues and solutions.


• Participate in training sessions and workshops to enhance technical skills.


• Provide feedback to the development team regarding customer experiences and potential areas for product improvement.

Qualifications

• Candidates should possess a Bachelor's Degree with a minimum of 2 years of experience in product management, preferably in mobile app development.


• Proven experience in a technical support role, preferably in the hospitality industry


• Fair understanding of computer systems hardware and software.


• Excellent written and verbal communication skills.


• Strong problem-solving skills and willingness to think outside the box.


• Ability to work in a fast-paced and dynamic environment.