Job Description
Description
- The In-Shop Sales Manager will be responsible for driving growth, operational excellence, and
- strategic partnerships within the assigned shop for our Buy Now, Pay Later (BNPL) business.
- This role combines sales, customer management, strategic thinking, and hands-on execution to
- build and manage merchant relationships, ensure compliance, and deliver financial
- performance targets. You will act as the key shop representative, supervising shop activities to scale BNPL adoption, optimize partner performance, and deliver superior customer experience.
Key Responsibilities
In-shop Growth & Strategy:
- Develop and execute shop plan aligned with state and national BNPL strategy and revenue goals.
- Identify new growth opportunities, merchant categories, and distribution channels.
- Monitor market trends, consumer behavior, and competitor activities to inform strategy and product positioning.
Partnership Management:
- Build and manage relationships with key merchants, aggregators, and payment partners.
- Negotiate commercial terms, pricing, and marketing agreements.
- Ensure partner satisfaction through regular engagement, performance reviews, and joint business planning.
Operational Excellence:
- Oversee shop operations including merchant onboarding, compliance, and transaction performance.
- Collaborate with product, risk, and finance teams to improve approval rates, repayment performance, and service quality.
- Ensure adherence to company policies, credit risk frameworks, and regulatory requirements.
Financial Performance:
- Own and deliver on shop revenue, portfolio quality, and profitability KPIs.
- Analyze financial metrics and prepare regular shop performance reports.
KPIs & Success Measures
- Shop revenue growth and merchant acquisition targets.
- Portfolio health (default rates, repayment performance).
- Partner satisfaction and retention.
- Operational efficiency and compliance adherence.
- Customer engagement and team performance metrics.
Requirements
- Bachelor’s degree in Business, Finance, Economics,
- At least 3 years in a shop or multi-market management role.
- Proven track record in B2B sales, partnership development, or channel management.
- Strong understanding of BNPL, consumer credit, or digital payments ecosystems.
Skills & Competencies:
- Strategic thinker with strong analytical and commercial acumen.
- Excellent negotiation, communication, and stakeholder management skills.
- Data-driven decision maker with hands-on problem-solving approach.
- Ability to work in a fast-paced, evolving fintech environment.
- Familiarity with digital platforms, CRM tools, and financial analytics.