In-Shop Sales Manager – Buy Now, Pay Later (BNPL) at PalmPay

Job Overview

Location
Lagos, Oyo
Job Type
Full Time
Date Posted
4 days ago

Additional Details

Job ID
139268
Job Views
26

Job Description






Description




  • The In-Shop Sales Manager will be responsible for driving growth, operational excellence, and

  • strategic partnerships within the assigned shop for our Buy Now, Pay Later (BNPL) business.

  • This role combines sales, customer management, strategic thinking, and hands-on execution to

  • build and manage merchant relationships, ensure compliance, and deliver financial

  • performance targets. You will act as the key shop representative, supervising shop activities to scale BNPL adoption, optimize partner performance, and deliver superior customer experience.



Key Responsibilities

In-shop Growth & Strategy:




  • Develop and execute shop plan aligned with state and national BNPL strategy and revenue goals.

  • Identify new growth opportunities, merchant categories, and distribution channels.

  • Monitor market trends, consumer behavior, and competitor activities to inform strategy and product positioning.



Partnership Management:




  • Build and manage relationships with key merchants, aggregators, and payment partners.

  • Negotiate commercial terms, pricing, and marketing agreements.

  • Ensure partner satisfaction through regular engagement, performance reviews, and joint business planning.



Operational Excellence:




  • Oversee shop operations including merchant onboarding, compliance, and transaction performance.

  • Collaborate with product, risk, and finance teams to improve approval rates, repayment performance, and service quality.

  • Ensure adherence to company policies, credit risk frameworks, and regulatory requirements.



Financial Performance:




  • Own and deliver on shop revenue, portfolio quality, and profitability KPIs.

  • Analyze financial metrics and prepare regular shop performance reports.



KPIs & Success Measures




  • Shop revenue growth and merchant acquisition targets.

  • Portfolio health (default rates, repayment performance).

  • Partner satisfaction and retention.

  • Operational efficiency and compliance adherence.

  • Customer engagement and team performance metrics.



Requirements




  • Bachelor’s degree in Business, Finance, Economics,

  • At least 3 years in a shop or multi-market management role.

  • Proven track record in B2B sales, partnership development, or channel management.

  • Strong understanding of BNPL, consumer credit, or digital payments ecosystems.



Skills & Competencies:




  • Strategic thinker with strong analytical and commercial acumen.

  • Excellent negotiation, communication, and stakeholder management skills.

  • Data-driven decision maker with hands-on problem-solving approach.

  • Ability to work in a fast-paced, evolving fintech environment.

  • Familiarity with digital platforms, CRM tools, and financial analytics.



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