• Application Deadline:
• Position: Senior Back Office Customer Service Executive



• Job Type Full Time



• Qualification MBA/MSc/MA



• Experience 5 - 7 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a highly competent and experienced Senior Back Office Customer Service Executive to support and enhance our operations.


• The successful candidate will function in a senior capacity, handling complex administrative processes, coordinating internal activities, and ensuring efficient data management.


• Strong Excel proficiency, superb writing skills, and the ability to work with ERP systems to extract and interpret information are essential.


• Candidates with 4–5 years of relevant experience are preferred, and an MBA is an added advantage.

Key Responsibilities

• Provide senior-level back office support for customer service and operational activities.


• Utilize ERP software to extract, analyze, and interpret operational and performance data.


• Prepare accurate Excel reports, dashboards, and analytical summaries.


• Draft professional correspondence, internal communications, and administrative documentation.


• Coordinate seamlessly across departments to ensure timely completion of tasks and operational efficiency.


• Support process improvement initiatives by identifying workflow gaps and recommending solutions.


• Maintain a high level of professionalism, confidentiality, and respect in all interactions.


• Assist management with performance monitoring and reporting.

Requirements

• MBA is an added advantage.


• 5–7 years of relevant experience in back office operations, customer service operations, or administrative roles.


• Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis).


• Solid understanding of ERP systems with the ability to extract and interpret data.


• Excellent writing and communication skills.


• Highly organized, coordinated, and detail-oriented.


• Respectful, mature, and professional demeanor suited for a senior role.