• Application Deadline: Wed, 17 Dec 2025 00:00:00 GMT
• Position: Customer Service / Debt Recovery Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

Customer Service & Client Experience:

• Serve as the first point of contact for clients (hospitals, labs, diagnostic centres).


• Respond promptly to enquiries, complaints, and service requests.


• Build and maintain strong long-term relationships with clients.


• Ensure excellent customer experience across all interactions.

Scheduling & Coordination:

• Schedule equipment installations, preventive maintenance visits, and service interventions.


• Assign clients to engineers based on urgency, location, and availability.


• Confirm appointments and follow up on completion to ensure client satisfaction.


• Track installation progress and escalate delays where necessary.

Debt Recovery & Payment Follow-up:

• Monitor outstanding invoices and overdue payments.


• Communicate with clients professionally to ensure timely payment of invoices.


• Follow-up on repayment timelines at the due dates to ensure Customers do not defaults.


• Keep detailed records of follow-up communication and payment commitments.


• Work with Finance to reconcile payments and update account status.

Reporting:

• Prepare weekly/monthly reports on customer service activities, client feedback, installation status, and debt recovery performance.


• Maintain accurate client and transaction records.

Requirements

• B.Sc Degree / HND in Business, Social Sciences, or a related field.


• 1–3 years experience in customer service, debt recovery, admin support, or similar roles.


• Excellent communication (verbal & written) and interpersonal skills.


• Strong follow-up ability and client relationship skills.


• Ability to prioritize tasks and manage multiple clients simultaneously.


• Good knowledge of Microsoft Office tools.


• Experience in healthcare, diagnostics, or medical equipment sales is an added advantage.

Salary

N100,000 - N120,000 / month.