• Application Deadline:
• Position: Hotel Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care  , Hospitality / Hotel / Restaurant 
  
  

Responsibilties

• Greet, welcome, and check in new guests


• Inform guests of policies during the check-in process


• Answer calls and direct calls to appropriate parties


• Relay information to guests, such as hotel rates, services, hours


• Make reservations, confirm reservations, and cancel reservations if needed


• Ensure guests are in appropriate rooms


• Answer all guest questions


• Field guest requests and relay to appropriate parties


• Verify guests’ payment methods


• Deliver room keys, give guests directions to their rooms


• Maintain records of guest room bookings


• compute guests’ bills and post charges


• Accommodate guests with extra pillows, cots, toiletries


• Send messages to guests


• Pick up mail, packages, and documents for guests


• Field guest requests both in-person and by phone


• Tell guests about local services, attractions, and dining options


• Meet with housekeeping staff regularly


• Create incident reports, daily activity logs, or other documents requested by management


• Book and schedule conference rooms


• Help with administrative and clerical tasks as needed


• Maintain a positive attitude at all times


• Help guests access the internet and WIFI


• Go over all guest payments and charges during check-in and check-out as needed


• Process credit cards and accept cash


• Tell housekeeping when clients vacate rooms


• Monitor guest’s visitors to the hotel


• Enforce hotel rules and regulations.