• Application Deadline: Mon, 15 Dec 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Contract



• Qualification NCE , OND



• Experience



• Location Lagos




• City Ojodu Berger




• Job Field Customer Care 
  
  

Key Responsibilities

• Ensuring that customers are satisfied with products or services by handling complaints and inquiries.


• Following up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.


• Determining the quickest, most effective way to answer customers’ questions.


• Escalating queries and concerns, when necessary.


• Manage large volume of incoming phone calls.


• Handle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.


• Must follow up on customers’ issues to ensure a satisfied resolution.


• Follow the team’s communication procedures, guidelines and policies.


• Build sustainable relationships and trust with customers’ accounts through open and interactive communication.

Skills and Requirements

• Must have at least NCE or OND.


• Strong interpersonal and communication skills.


• Ability to multi task, prioritize and manage time effectively.


• Customer orientation and ability to adapt/ respond to different kinds of characters


• Must possess excellent listening skills.