• Application Deadline: Mon, 8 Dec 2025 00:00:00 GMT
• Position: Customer Experience Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

About the Role

• We are seeking a Customer Experience Officer to ensure exceptional service across all customer touchpoints.


• This role manages inquiries, resolves complaints, coordinates with internal teams, and drives improvements that enhance customer satisfaction and loyalty.

Key Responsibilities

• Respond to and resolve customer inquiries and complaints across multiple channels.


• Coordinate customer onboarding, project follow-ups, and post-service satisfaction checks.


• Monitor service quality, track metrics, and document customer interactions in CRM systems.


• Provide clear communication, guidance, and support on products and services.


• Recommend process improvements and collaborate with sales and marketing teams.

Qualifications & Experience

• OND / HND / B.Sc. in Business Administration, Marketing, Customer Service, or related fields.


• 1 - 3 years of experience in customer service or customer experience roles.


• Experience in solar, FMCG, telecoms, or service industries is advantageous.

Skills & Competencies:

• Strong communication, empathy, and problem-solving skills.


• Customer-focused, organized, and able to multitask in high-volume environments.


• Proficiency in CRM tools, Microsoft Office, and digital communication platforms.