Operations Manager at Owens and Xley

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
16 hours ago

Additional Details

Job ID
139748
Job Views
23

Job Description






Summary




  • Our client, a women’s-only members club designed to nurture connection, wellness, and growth, is seeking an Operations Manager to join their founding team.

  • This is a hands-on role ideal for a visionary operator who thrives on building systems, managing day-to-day operations, and delivering exceptional experiences for their community.



Key Responsibilities




  • Oversee the day-to-day operations of the client’s physical site, ensuring smooth processes and an exceptional guest experience.

  • Plan, coordinate, and deliver events such as wellness retreats, workshops, and networking experiences.

  • Ensure all events align with the client’s values of community, exclusivity, and excellence.

  • Manage relationships with vendors, facilitators, and partners.

  • Oversee event timelines, quality control, and logistics for seamless execution.

  • Cultivate a welcoming and supportive environment for members and guests.

  • Act as a brand ambassador, representing the client’s values in every interaction.

  • Support the development of member experience processes and service standards.

  • Implement operational improvements to drive business growth.

  • Assist with partnerships and collaborations as they relate to operations.

  • Provide operational recommendations to support the Founder’s broader strategy.

  • Recruit, lead, and mentor staff and volunteers.

  • Foster a culture of excellence, inclusivity, and innovation.



Requirements




  • Bachelor’s degree or higher in a relevant field.

  • 5+ years of proven experience in operational leadership, preferably in hospitality, events, or luxury lifestyle environments.

  • Strong organizational, communication, and people management skills.

  • Experience in planning and delivering events at scale.

  • Entrepreneurial, proactive, and hands-on approach.

  • Passionate about women’s spaces, wellness, and community building.



Salary

N500,000 - N700,000 monthly.



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