• Application Deadline:
• Position: Service Engineer - MHE



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 4 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Location: Matori, Lagos

Job Overview

• The Service Engineer provides technical leadership in the maintenance, diagnostics, and repair of material handling equipment—including forklifts, warehouse systems, and industrial machinery.


• The role combines hands-on technical expertise with a strong customer and business focus, supporting after-sales performance, operational efficiency, and customer satisfaction.

Duties & Responsibilities

Technical Operations:

• Commission, diagnose, maintain, and repair forklifts, warehouse equipment, construction machines, and industrial solutions.


• Conduct preventive maintenance, inspections, and health checks to ensure optimal equipment performance.


• Provide technical guidance and on-the-job training to Service Technicians to strengthen service delivery capability.


• Implement service standards and best practices aligned with OEM and industry requirements.


• Enhance workshop efficiency through effective resource planning, workflow management, and personnel coordination.


• Use modern diagnostic tools to identify complex faults and recommend cost-effective resolutions.


• Manage and forecast spare parts inventory to ensure availability of fast-moving and essential consumables.


• Prepare accurate service reports, WIP updates, and maintain comprehensive equipment service history records.

Sales & Customer Engagement:

• Support after-sales revenue growth through quality service delivery and value-added recommendations.


• Strengthen customer relationships and contribute to business expansion by identifying new service opportunities.


• Provide expert consultation on equipment operation, maintenance practices, and lifecycle optimisation.


• Work with the sales team to identify upselling opportunities and promote service solutions.


• Analyse customer feedback and service performance indicators to drive continuous improvement.

Key Performance Indicators (KPIs)

• Achievement of agreed service revenue and turnover targets.


• Improved Customer Satisfaction Index (CSI) and reduction in repeat repairs.


• Accurate spare parts forecasting and efficient inventory management.


• Timely job completion with minimal equipment downtime.

Competency Requirements

Academic Qualifications:

• 
  

  Bachelor’s Degree or Diploma in Mechanical or Electrical Engineering.

  
  

Work Experience:

• 
  

  Minimum of 4 years of hands-on experience in forklift or material handling equipment maintenance and repair.

  
  

Technical & Personal Skills:

• Strong expertise in troubleshooting and servicing industrial equipment and warehouse solutions.


• Knowledge of equipment selection, installation, commissioning, and lifecycle maintenance.


• Proficiency with diagnostic tools, service software, and modern maintenance technologies.


• Good command of Microsoft Office for reports, documentation, and presentations.


• Excellent communication skills for customer interaction and internal collaboration.


• Strong analytical, problem-solving, and customer service orientation with sound business acumen.