• Application Deadline: Mon, 29 Aug 2022 00:00:00 GMT
• Position: Customer Service / Admin Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

Location: Lagos Island,  Lagos

Responsibilities

• Supervising day-to-day operations in the customer service department.


• Responding to customer service issues in a timely manner.


• Creating effective customer service procedures, policies, and standards.


• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.


• Implementing an effective customer loyalty program.


• Maintaining accurate records and documenting all customer service activities and discussions.


• Assessing service statistics and preparing detailed reports on your findings.


• Hiring and training new customer service agents.


• Managing the approved budget of the customer service department.


• Staying informed on the latest industry techniques and methods.

Requirements

• Bachelor's Degree in Business Administration or relevant field.


• A minimum of 5 years of proven experience in a customer service position.


• Proficiency in Microsoft Office and customer service software.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.

Salary

N50,000 - N80,000 Monthly.