Regional Manager (Buy Now Pay Later) - Kaduna at PalmPay

Job Overview

Location
Lagos, Kaduna
Job Type
Full Time
Date Posted
3 months ago

Additional Details

Job ID
139832
Job Views
56

Job Description






About the Role 




  • The Regional Manager will be responsible for driving growth, operational excellence, and strategic partnerships within the assigned region for our Buy Now, Pay Later (BNPL) business.

  • This role combines commercial leadership, strategic thinking, and hands-on execution to build and manage merchant relationships, ensure compliance, and deliver financial performance targets. 

  • You will act as the key regional representative, leading cross-functional teams to scale BNPL adoption, optimize partner performance, and deliver superior customer experience. 



Key Responsibilities  

Business Growth & Strategy:




  • Develop and execute the regional business plan aligned with national BNPL strategy and revenue goals. 

  • Identify new growth opportunities, merchant categories, and distribution channels. 

  • Monitor market trends, consumer behavior, and competitor activities to inform strategy and product positioning. 



Partnership Management:




  • Build and manage relationships with key merchants, aggregators, and payment partners. 

  • Negotiate commercial terms, pricing, and marketing agreements. 

  • Ensure partner satisfaction through regular engagement, performance reviews, and joint business planning. 



Operational Excellence:




  • Oversee regional operations including merchant onboarding, compliance, and transaction performance. 

  • Collaborate with product, risk, and finance teams to improve approval rates, repayment performance, and service quality. 

  • Ensure adherence to company policies, credit risk frameworks, and regulatory requirements. 



Team Leadership:




  • Lead, coach, and develop a team of sales and account managers. 

  • Set clear objectives, monitor performance, and promote a high-performance culture. • Foster collaboration across internal teams including marketing, credit, product, and customer service. 



Financial Performance:




  • Own and deliver on regional revenue, portfolio quality, and profitability KPIs. 

  • Analyze financial metrics and prepare regular business performance reports. 

  • Drive cost optimization and efficient allocation of regional resources. 



KPIs & Success Measures 




  • Regional revenue growth and merchant acquisition targets. 

  • Portfolio health (default rates, repayment performance). 

  • Partner satisfaction and retention. 

  • Operational efficiency and compliance adherence. 

  • Employee engagement and team performance metrics. 



Qualifications & Experience 




  • Bachelor’s degree in Business, Finance, Economics, or a related field (MBA preferred). 

  • At least 3 years in a regional or multi-market management role. 

  • Proven track record in B2B sales, partnership development, or channel management. 

  • Strong understanding of BNPL, consumer credit, or digital payments ecosystems. 



Skills & Competencies:




  • Strategic thinker with strong analytical and commercial acumen. 

  • Excellent negotiation, communication, and stakeholder management skills. 

  • Demonstrated leadership and team management capability. 

  • Data-driven decision maker with hands-on problem-solving approach. 

  • Ability to work in a fast-paced, evolving fintech environment. 

  • Familiarity with digital platforms, CRM tools, and financial analytics. 



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