• Application Deadline: Wed, 31 Dec 2025 00:00:00 GMT
• Position: Customer Support Officer (Technical)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Kwara




• City Ilorin




• Job Field Customer Care 
  
  

Job Description

• We’re looking for a proactive and customer-focused Customer Support Officer to join our team at TopupBox, a fast-growing digital solutions platform.


• The ideal candidate is tech-savvy, detail-oriented, and passionate about helping customers resolve issues quickly and efficiently.

Responsibilities

• Provide real-time and timely customer support via chat, calls, email, and Zoho Desk, ensuring prompt issue resolution.


• Troubleshoot technical issues and escalate complex cases to the tech team.


• Use Microsoft Teams, Zoho Mail, Slack, and other internal tools to communicate, document cases, and manage support workflows efficiently.


• Prepare and maintain reports, logs, and customer insights using Microsoft Excel, Word, and other Microsoft Office applications.


• Engage customers professionally across all digital channels, ensuring clear communication, accurate follow-up, and strict adherence to TopupBox service standards.


• Participate in meetings, collaborate with cross-functional teams, and support customer education on Topupbox service.


• Manage social media platforms, respond to inquiries, and create simple content (posts, updates, announcements) that supports customer communication.

Requirements

• HND / B.Sc qualification required


• 2–3 years’ experience in technical customer support, or fintech support


• Strong understanding of airtime/data vending systems, bill payment flows, APIs, USSD operations, or digital wallets.


• Excellent communication and strong analytical skill.


• Proficiency in Microsoft Excel, Word, PowerPoint, Zoho Mail, Zoho Desk, Slack, and Microsoft Teams