Job Description
Role Overview
- The Food & Beverage Manager is responsible for overseeing the daily operations of all food and beverage outlets within the hotel, ensuring exceptional guest experiences, efficient service delivery, and strong financial performance.
- This role requires a hands-on leader with strong operational expertise, excellent people management skills, and the ability to drive revenue while maintaining high standards of quality and hygiene.
Key Responsibilities
Operational Management:
- Supervise the daily operations of restaurants, bars, room service, banquet operations, and any other F&B outlets.
- Ensure all outlets operate efficiently and in accordance with hotel standards.
- Monitor and maintain service quality, guest satisfaction, and brand consistency.
Staff Leadership & Development:
- Recruit, train, supervise, and evaluate F&B staff, including chefs, supervisors, waiters, and bartenders.
- Develop staff schedules and ensure proper staffing levels for all shifts.
- Conduct performance reviews and implement continuous training to improve service standards.
Financial & Revenue Management:
- Prepare and manage F&B budgets, forecasts, and cost control strategies.
- Analyse sales and financial reports to maximise revenue and minimise food, beverage, and labour costs.
- Implement strategies to increase average spend per guest and overall F&B profitability.
Menu Planning & Quality Control:
- Work with the Executive Chef to design menus, price items, and ensure creativity and quality.
- Oversee food presentation, portion control, and recipe consistency.
- Ensure all food and beverage meet the hotel's quality and hygiene standards.
Guest Experience & Service Excellence:
- Resolve guest complaints promptly and professionally.
- Ensure personalised service delivery and maintain high guest satisfaction scores.
- Develop and implement service standards and guest engagement initiatives.
Compliance, Safety & Hygiene:
- Enforce compliance with health, safety, and hygiene regulations (HACCP standards).
- Conduct regular inspections of kitchen and service areas.
- Ensure compliance with hotel policies and all regulatory requirements.
Supplier & Inventory Management:
- Oversee procurement of food, beverages, and equipment.
- Maintain strong relationships with suppliers to ensure quality and cost-effective purchasing.
- Monitor stock levels, conduct inventory checks, and ensure proper storage procedures.
Coordination & Reporting:
- Collaborate with other departments including Sales, Front Office, Banquets, and Housekeeping to ensure smooth operations.
- Prepare daily, weekly, and monthly reports on F&B performance.
- Participate in management meetings and contribute to strategic planning.
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or related field (preferred).
- Minimum of 5 years’ experience in a supervisory or managerial role within hotel F&B operations.
- Strong knowledge of restaurant operations, banquet management, and culinary fundamentals.
- Excellent leadership, communication, and interpersonal skills.
- Proven experience in budgeting, cost control, and financial management.
- Strong understanding of food safety and hygiene standards.
Key Skills & Competencies:
- Leadership & Team Management
- Exceptional Customer Service
- Financial Acumen & Revenue Management
- Problem Solving & Decision Making
- Menu Engineering & Quality Control
- Strong Communication Skills
- Ability to Work Under Pressure
- Attention to Detail.