• Application Deadline:
• Position: Head of Business Operations and Services (BOS), Integrated Services Hub I



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 12 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• We are looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence.


• The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance , and IT Managed Services.


• This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

Responsibilities

What You Will Do:

• Lead BOS service excellence, managing team of senior services professionals.


• Accountable for services engagement and pre-sales including target topline and profitability.


• Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.


• Secure service delivery readiness through competence planning inline with business and portfolio evolution.


• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.


• Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.


• Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.


• Set Individual Performance and Development goals for members with regular check-ins.


• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.


• Drive a Knowledge Sharing and Asset building culture across their community. 


• Instill a culture of add-on sales and customer value maximization.

Requirements

What You Will Bring:

• 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.


• Deep understanding of BOS portfolio including products and services.


• University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. 


• Strong People Manager track record leading Senior Team members and leading Leaders.


• Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)


• Advanced experience with IT Systems and Integration
  
  
  
  •   OSS and BSS full stack integrations and surrounding ecosystems
  
  
  •   API management & microservice architecture
  
  
  •   Cloud-Native & Platform transformation
  
  
  •    Data analytics, AI/ML applications in service operations
  
  
  
  


• In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.


• Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe


• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.


• Recommended certifications (external): ITIL, Lean Six Sigma, PMP


• Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification


• Strong consultative, presentation, and communication skills


• Proven track record to deliver results within a time sensitive and high-pressure environment. 


• Highly proficient collaboration skills


• Solid ability to communicate effectively at executive levels.


• In-depth knowledge of running Organizational and Solution Level Governance.


• Fluent in English; additional languages are a plus.