• Application Deadline:
• Position: Head of Business Operations and Services (BOS) Program Office Europe



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 12 years



• Location Abuja




• Job Field ICT / Computer 
  
  

Job Summary

• We are looking for a Head of Program Management Europe within the Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office.


• This role is responsible for establishing strong project management practices in pre-sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.


• This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.

Responsibilities

What You Will Do:

• Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD), and Project Managers (CPM).


• Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).


• Closely Partners with Global Delivery program office.


• Set Individual Performance and Development goals for members with regular check-ins.


• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.


• Accountable for the delivery of Services (scope, cost, quality, and time).


• Responsible for competence management and upskilling of their community to serve business needs.


• Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.


• Accountable for overall resource forecasting and planning; and achieving right-shoring targets. 


• Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.


• Drive a Knowledge Sharing and Asset building culture across CPM/CFR community. 


• Drive Live Node Activity (LNA) Adherence in CPM community.


• Instill a culture for add on sales and customer value maximization.


• A champion for Compliance and the application of the Detailed Application Guidelines. 


• Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.


• Revenue realization based on committed timelines and in line with financial forecasts.


• Works closely with the BOS CU Delivery Units to drive BOS Services Delivery. 


• Single Point of Accountability/Escalation for SL BOS service delivery issues.


• Accountable to review and sign-off on Solution Responsible and Fulfilment responsible artifacts during Pre-sales.

Requirements

What You Will Bring:

• 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record. 


• University degree in ICT/Engineering. Graduate degree such as an MBA is a plus. 


• Strong People Manager track record leading Senior Team members and Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.


• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.


• Mandatory certifications: PMP and JS8 Program Director GIAP certification 


• In depth knowledge of different SDLC methodologies including Agile and waterfall approaches


• In depth knowledge and experience in project management and governance frameworks


• Expert level in Digital Transformation for OSS/BSS and surrounding Domains. 


• Strong consultative, presentation, and communication skills


• Proven track record to deliver results within a time sensitive and high-pressure environment.


• Strong experience in organizational and program-level governance.


• Fluent in English; additional languages are a plus.