• Application Deadline:
• Position: Head, Products & Digital Services



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 8 - 10 years



• Location Lagos




• Job Field Product Management 
  
  

Job Summary

• Responsible for the design, launch, and implementation of both strategic and tactical products interventions and initiatives to deliver on T2 Mobile’s customer and revenue objectives.


• Responsible for the end-to-end management of T2 Mobile’s consumer products and services portfolio in alignment with the organization’s market objectives.

Roles and Responsibilities

• Develop, execute and manage T2-Mobile’s product marketing strategy to achieve customer and revenue targets


• Design and implement the market segmentation strategy for T2-mobile with continued adaptations to evolving market dynamics 


• Ensure successful configuration, testing and launch of approved products within the stipulated time frame


• Post launch evaluation and in-life management of existing products portfolio


• Ensure the periodic testing of live products to ensure that the attributes are not altered without proper approvals


• Ensure that launched products are profitable and do not expose the business to leakages and/or fraud


• Regularly evaluate Market and Competitive benchmarks to inform/fine-tune T2-Mobile’s product strategy roadmap


• Conduct periodic research and VOC surveys to proactively identify customer needs, as well as changing consumption dynamics


• Work with the Usage and Retention team to rollout and monitor appropriate baby care programmes for new customers


• Work with the Usage and Retention team to design and implement a robust CVM framework to minimise customer inactivity and to mitigate churn


• Ensure regulatory compliance across T2-Mobile’s entire products and services portfolio


• Liaison with other commercial units for targeted initiatives (such as events and experiential activities) to attract and retain valuable customers


• Build and sustain strong and long-lasting relationships/partnerships with major mobile applications service providers (MASPs) to ensure a robust VAS & digital services portfolio for T2-mobile


• Work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.

Education and Experience

• First Degree or equivalent in a relevant discipline.


• Postgraduate/ professional qualification in a related field will be an added advantage.


• Eight (8) to Ten (10) years’ work experience, with at least three (3) years in a leadership role.


• Advanced Microsoft Office skills: PowerPoint, Excel, Word


• Strong research and analytical skills, with an ability to identify trends, draw valid conclusions, make insightful recommendations and create dynamic presentations.


• Product strategy formulation and evaluation


• Business planning and business case evaluation