• Application Deadline:
• Position: Customer Care Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Abuja




• Job Field Customer Care 
  
  

Job Summary

• The Customer Care Officer is responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring guests receive excellent service from the moment they contact or visit the restaurant.


• This role requires strong communication skills, professionalism, and the ability to maintain a positive customer experience across all touchpoints, including in-person, phone, and digital platforms.

Key Responsibilities

• Welcome and attend to customers politely upon arrival or via phone calls.


• Respond to all customer inquiries regarding menu items, services, reservations, and restaurant policies.


• Handle customer complaints promptly and professionally, escalating issues when necessary.


• Follow up with customers to ensure satisfaction and encourage repeat business.


• Maintain a calm and friendly attitude during high-pressure situations.


• Communicate guests’ needs, feedback, and concerns to the appropriate department


• Assist with reservation management, booking confirmation, and customer follow-up messages.


• Share daily updates, customer feedback, and operational concerns with the manager.


• Maintain accurate customer records, reservation logs, and complaint registers.


• Assist in documenting daily customer interactions and service improvements.


• Respond to customer messages on WhatsApp, social media, or online ordering platforms.


• Monitor customer reviews and escalate areas that need improvement.


• Assist the front-of-house team during busy hours with welcoming customers or directing them to tables.


• Maintain high standards of personal grooming and professional conduct.


• Protect customer privacy and handle all customer information confidentially.

Qualifications & Requirements

• Minimum of SSCE; OND/HND/BSc in related fields is an added advantage.


• 1–2 years of experience in customer service or hospitality preferred.


• Strong communication and interpersonal skills.


• Ability to multitask and work under pressure.


• Good problem-solving skills and a positive, customer-first attitude.


• Basic computer skills; familiarity with WhatsApp Business, and social media engagement.


• Neat appearance and excellent grooming standards.

Working Hours

• Shift-based schedule according to restaurant operations. Must be available to work weekends, evenings, and public holidays.