• Application Deadline: Sat, 20 Dec 2025 00:00:00 GMT
• Position: Network Operations and Support Technician



• Job Type Full Time



• Qualification OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

KEY ACCOUNTABILITIES RESPONSIBILITIES

Network Performance  

• Monitor all networks 24/7 to ensure optimal performance; faults detection, analysis, troubleshooting, escalation and resolution of all Base Station Subsystems or Nodes Such BTS, BSCs and Power Equipment’s (Intrusion, Rectifiers etc)


• Provide real time performance/management of all Base Station Subsystems (BTS) network elements for effectiveness and provision of daily reports for the next action to be carried out to improve network quality.


• Identify malfunctioning BSS network element for overall efficiency using various management tools.


• Escalate unresolved site issues to the NOC/Support Coordinator and/or Manager


• Provide solution and analyse all faults (proactive/reactive) to all power related issues at BTS sites; escalating where faults cannot be fixed and working within committed Service Level Agreement (SLA).


• Ensure that power related alarms, high temperature alarms, smoke alarms and intruder alarms on cell sites are correctly escalated and followed up until there is a resolution in line with the Service Level Agreement (SLA).


• Assign faults tickets to the appropriate field engineers/technicians  and follow up on tickets to ensure a speedy response as stated in the Service Level Agreement (SLA).


• Review and general clean-up of Ticket queue.


• Monitor real time site alarms  


• Collate and prepare hourly reports on network monitoring, problem resolution and site outage recorded at all sites.


• Maintain excellent network performance by using AFL’s software.


• Integrate and configure all BTS Sites to the Company’s software, while testing its performance.


• Improve overall system efficiency using the Central Monitoring System (CMS Software) by running appropriate command to check power alarms and specific status of site in real time.  

Operations & Maintenance    

• Capture all sites that are down using various monitoring tools and escalate to the appropriate team for resolution.


•  Acknowledging of all alarms from Base Transceiver Stations (BTS).


• Resolve access issues and control access permission for field engineers/ technicians.


• Use the approved application to log external alarm and closure of ticket logged by NSMC.


• Verify alarm from the monitoring tool and escalate to the appropriate Maintenance team, Regional Maintenance Supervisor etc. for resolution.


• Monitor and escalate procedures relative to the appropriate Service Level Agreement (SLA).

Reporting  

• Prepare daily, weekly and monthly reports on network activities in relations to operations of passive infrastructure.


• Ensure all docket information are captured in activity log


• Record and track incidents and complaints


• Collate and report weekly outages, alarm and backups and send to NOC Coordinator and/or Manager.


• Real-time Ticket opening, lodgement, updating and closure using respective application


• Measure KPIs of the Networks and report variance   Stakeholder Management  


• Support to resolve customer’s complaint.


• Manage relationship with suppliers, vendors, internal clients and partners.


• Liaise with field engineers/technicians and subcontractors to ensure uninterrupted services at the operator’s base stations.              

KEY SKILLS & COMPETENCIES REQUIREMENTS:  

• Functional/ Technical:


• Detail oriented.


• Proactive and good commercial acumens


• Handle high levels of stress


• Mature judgment


• Good coordination skills  


• Problem Solving Skills


• Strategic orientation


• Good planning skills


• Multi-tasking

Skills Behavioural:

•  Results orientation


• Analytical thinking


• Cultural awareness  

KEY PERFORMANCE AREAS:

• Financial   


• Network downtime Process


• Turnaround Time


• Operational Efficiency


• Quality Assurance  


• Customer  


• Internal & External Customer Satisfaction


• Customer Complaint Management  Learning & Growth  


• Self & Team Development – competency development; skills improvement  

Education/ Professional Qualification:

• Bachelor’s Degree or equivalent in Electrical Engineering, Mechanical Engineering or related fields


• Technical knowledge on Network Elements  


• Basic troubleshooting skills on network elements.


• Word, Microsoft Excel, Microsoft Outlook.  


• Cisco certifications and VoIP fundamentals a plus


• Experience in different network vendor area such as transmission

Experience:

•  1-3 years experience in networks operations in the telecommunication / GSM environment. ▪


• Knowledge of Telecommunications Legislation (Telecommunications Act, Code of Practice etc.)