• Application Deadline: Fri, 12 Dec 2025 00:00:00 GMT
• Position: Receptionist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• City Yaba




• Job Field Hospitality / Hotel / Restaurant 
  
  

Responsibilities

• The Receptionist is responsible for ensuring the highest level of guest service and standards are achieved.


• The Receptionist acts as a problem solver, in a professional and calm manner, resolving any guest concerns that may occur while delivering outstanding service to our guests.


• The primary duties of the guest service agent are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Essential Functions and Responsibilities

Guest Check-in and out:

• Knowledge, understanding, and adherence to Company Core Values and Mission Statement.


• Check guests in and out of the hotel in a courteous and pleasant manner.


• Use the appropriate phrases and greetings when interaction with guests.


• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.

Guest Services:

• Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner.


• Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:

• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations


• Responsible for greeting every guest upon arrival


• Prepare documents and keys required for registration


• Register arriving guests and assign rooms


• Process guests' departures, calculate charges and receive payments


• Make, confirm, cancel and change reservations


• Promptly and courteously attend to telephone calls and text messages, directing as appropriate


• Provide information on hotel facilities and services


• Provide detailed information about points of interest in the area


• Provide direction to guests requiring guidance and offering any further assistance, as required


• Accurately manage payment system.


• Adhere to all safety policies and procedures.

Requirements

• Candidates should possess a B.Sc / HND qualification with 2- 5 years relevant work experience.