• Application Deadline:
• Position: Head, Operations



• Job Type Full Time



• Qualification BA/BSc/HND , MBA/MSc/MA



• Experience 8 - 12 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Duties & Responsibilities

Operations Management:

• Provide strategic leadership and direction for all operational units within the company, ensuring alignment with business goals..


• Develop, review, and enforce operational policies, procedures, and standard operating processes (SOPs).


• Monitor and evaluate operational performance metrics and drive continuous improvement to achieve efficiency and service excellence.


• Ensure seamless coordination across all operations functions to deliver an excellent customer experience.


• Lead business continuity and disaster-recovery preparedness to guarantee uninterrupted operations.

Process Improvement & Efficiency:

• Identify process gaps and lead initiatives to optimize workflows, reduce operational bottlenecks, and automate manual functions.


• Drive standardization, documentation, and performance monitoring across all operational units.


• Lead digital transformation initiatives in collaboration with IT and other business units.

Regulatory Compliance & Governance:

• Ensure compliance with NAICOM guidelines, labour laws, data protection regulations, and industry governance policies.


• Support regulatory audit exercises, prepare required documentation, and respond to compliance issues.


• Work closely with ERM to address operational risks and implement mitigation strategies.

People Management & Leadership:

• Lead, coach, and mentor the operations team to enhance their performance and professional development.


• Collaborate with HR to identify manpower gaps, training needs, and recruitment requirements.


• Create a culture of accountability, continuous improvement, and high performance.

Administrative & Facilities Management:

• Oversee administrative services, logistics, asset management, and facility maintenance.


• Ensure safety, security, and regulatory compliance across all office environments.


• Manage vendor relationships and monitor SLA compliance for outsourced services

Technology & Systems Coordination:

• Work with the IT team to ensure the continuous availability and performance of operational systems.


• Participate in the implementation of new software, system upgrades, and automation tools.


• Support data integrity, systems compliance, and operational reporting.

Educational Qualification and Training

• Bachelor’s degree in Business Administration, Insurance, Operations Management, Finance, or related field.


• Master’s degree (MBA/MSc) is an added advantage.


• Professional certifications such as ACII, NII, PMP, or related operations/insurance credentials are an advantage.


• 8–12 years progressive experience in operations management within the insurance or financial services industry, with at least 4 years in a leadership role.

Skills & Abilities:

• Strong understanding of insurance operations, regulatory frameworks, and industry standards.


• Proven ability to lead and motivate high-performing teams.


• Excellent analytical, problem-solving, and process optimization skills.


• Strong communication, negotiation, and stakeholder management abilities.


• Proficiency in operational systems, CRM platforms, and MS Office tools.


• High level of integrity, professionalism, and attention to detail.