• Application Deadline: Fri, 5 Aug 2022 00:00:00 GMT
• Position: Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Proactive sale of the bank’s products and services via the Telephone.


• Meet and exceed sales quotas


• Attend to customer enquiries about the bank’s products and service offerings.


• Carry out onboarding calls to assess the level of service satisfaction and cross-sell opportunities.


• Build relationships, earn trust and buy-in from customers in order to get referral business and retain customer loyalty.


• Follow up on sales lead to ensure fulfillment and customer satisfaction.


• Continuous customer service surveys to understand the customer’s perception of the bank’s services and identify areas for improvement.

Qualifications

• HND / BSc


• 3 - 5 years work experience.