• Application Deadline:
• Position: Head of Payment Operations



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience 7 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

• The Head of Payments Operations will play a critical role in ensuring smooth and efficient payment operations, managing relationships and partnerships with financial institutions, and ensuring compliance with regulatory requirements. The ideal candidate will have a strong background in payment systems, a deep understanding of the financial landscape in Africa, and the ability to drive operational excellence.

Key Responsibilities:

• Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants, and improve the same through operational excellence.


• Monitor and manage payment processing systems to ensure optimal performance, identifying and resolving any issues that arise.


• Develop and implement standard operating procedures (SOPs) for payment operations across Duplo's regions, ensuring consistency and efficiency across all processes.


• Partner with product and engineering to implement new payment products, expand capabilities, and expand our functionalities across borders


• Identify and manage relationships with financial institutions, payment processors, and other key vendors/partners, ensuring service level agreements (SLAs) are met.


• Negotiate contracts with payment processors and other service providers to ensure favorable terms and conditions for Duplo as we expand to other geographies and improve our products.


• Ensure all payment operations comply with relevant regulatory requirements, including AML/KYC, data protection, and other financial regulations.


• Work closely with the compliance team to monitor and mitigate risks associated with payment processing, including fraud prevention and detection.


• Conduct regular audits of payment processes and systems to ensure compliance and identify areas for improvement.


• Analyze payment data to identify trends, inefficiencies, and opportunities for cost savings or process improvements.


• Lead initiatives to optimize payment processing costs, improve transaction speed, and enhance overall customer experience.

Requirements

• Minimum of 7 years of experience in payment operations, financial services, fintech, or a related industry


• Bachelor’s degree in Finance, Business Administration, or a related field


• Extensive experience with payment processing systems, gateways, and related technologies.


• In-depth knowledge of AML/KYC, data protection, and financial regulations related to payment processing.


• Strong understanding of payment routing, settlement processes, and reconciliation.


• Experience integrating payment systems with banks, processors, and third-party services.


• Proven experience in leading teams and functions.


• Excellent negotiation and relationship management skills.


• Analytical mindset with the ability to make data-driven decisions.


• Excellent communication and presentation skills.