• Application Deadline:
• Position: Customer Experienced Cashier



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.


• Maintain professional and friendly communication at all times.


• Confirm customer orders, verify item availability, and ensure order accuracy.


• Log and follow up on all orders to ensure timely processing and dispatch.


• Work directly with the MD to build and maintain relationships with direct buyers.


• Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.


• Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.


• Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.


• Communicate clearly to customers on dispatch status, delivery timelines, and any delays.


• Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.


• Keep a record of complaints and how they were resolved.


• Maintain and update an organized customer database (especially for direct buyers and repeat clients).


• Track regular buying customers, flag inactive ones, and recommend re-engagement steps.


• Share insights and feedback from customers with the marketing and sales teams. Suggest improvements based on repeated customer concerns or requests.