The Recovery Officer is responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team.
Responsibilities
Keep tracking outstanding debts.
Plan course of action to recover owed money.
Locate and contact debtors.
Update account status and database regularly.
Comply with requirements when legal action is unavoidable.
Handle customers' questions or complaints.
Requirements
HND / B.Sc in any relevant field
2 - 3 years of experience as a Recovery Officer
Analytical thinker with strong customer service, marketing and skills.
Excellent interpersonal, communication and public speaking skills.
Ability to work independently and as part of a team.