• Application Deadline:
• Position: Customer Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Abuja




• Job Field Customer Care 
  
  

Description

• Interrand Homes & Properties Ltd, a growing real estate and construction company in Abuja, is looking for a dedicated Customer Relationship Officer to join our team.


• We need someone who already understands how real estate works… the client expectations, the follow-up rhythm, the sensitivity around property documentation and payments.


• Someone who knows how to keep clients engaged, informed and genuinely satisfied.

Responsibilities

• Serve as the primary contact for clients, handling inquiries, concerns and follow-ups.


• Guide clients through the sales and documentation process.


• Maintain accurate and updated client records and payment tracking.


• Ensure timely communication on project updates, inspections and milestones.


• Strengthen long-term client relationships to encourage referrals and retention.


• Support the sales team with pre- and post-sales activities.


• Convert Leads to sales.

Key Requirements

• Minimum of 6 years experience, with strong, proven experience in the real estate sector.


• Excellent communication and interpersonal skills.


• Strong understanding of client management, sales support and after-sales processes.


• Good documentation and record-keeping ability.


• Ability to manage multiple clients and deadlines without losing structure.


• Proficiency in Microsoft Office and CRM tools.


• Calm, professional and solutions-oriented personality.


• Degree in Business Admin, Marketing, Communications or related fields.


• Prepare weekly and monthly client service reports for management.


• Resolve issues promptly and escalate complex cases when needed.