• Application Deadline: Sat, 31 Jan 2026 00:00:00 GMT
• Position: Client Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Address client concerns promptly and professionally. Inform clients about company products, services and promotions.


• Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors


• Ensure vendor’s services to the company is satisfactory and payment well negotiated


• Relationship management skills with clients, staff and company vendors


• Time management and proper documentation and filing system


• Maintaining high degree of safety and confidentiality of documents and company


• Manage courier and dispatch services.


• Provide consistent quality service to customers by phone, email as officers at the first line of contact.


• Handle enquiries, suggestions, feedback and complaints in a professional and positive manner


• Ad hoc administrative duties and other reception duties.


• Fulfil any other duties as and when assigned by the Director.


• Schedule appointments and maintain and update appointment calendars.


• Analyze data to determine answers to questions from customers or members of the public.


• Organize travel itinerary and hotel/flight reservations for site personnel and visitors.


• Administer monetary claims by site personnel for payment/re-imbursement.


• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.


• Provides office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.


• Provide administrative support to direct report manager and other colleagues as needed.


• Supervision of Drivers and other support staff.