• Application Deadline:
• Position: Junior Recovery Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• City Ikeja




• Job Field Customer Care 
  
  

Description

• Identify and contact customers with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.


• Conduct asset seizures independently.


• Work with customers to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.


• Develop, implement, and manage effective recovery strategies for delinquent loans.


• Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced to the Line manager.


• Ensure compliance with legal and regulatory requirements in all recovery activities.


• React proactively to unhealthy and risky portfolios to prevent losses.


• Identify and analyze the portfolio to determine the root causes of default and propose the best method of recovery of the loan.


• Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.


• Any other responsibilities assigned by the Line Manager.

Requirement / Skills

• HND / BSc in Finance or a related field.


• Minimum of 2 years of experience in debt recovery, credit collections preferably within the microfinance sector.


• Strong negotiation, communication and time management skills.


• High level of integrity and ethical standards.


• Excellent knowledge of MS Office (especially Excel and Word)


• Familiarity with microfinance principles, practices and regulatory requirements.