• Application Deadline: Fri, 19 Dec 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

REQUIREMENTS

• Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field.


• Minimum of 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict-resolution abilities.


• Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.


• Ability to multitask and work in a fast-paced environment.


• Strong interpersonal skills and a customer-focused attitude.

MAJOR RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, chat, and social media platforms.


• Handle customer complaints, order issues, returns, and refunds in a professional manner.


• Provide accurate information about products, services, and order status.


• Maintain detailed and accurate records of customer interactions and transactions.


• Collaborate with operations, logistics, and warehouse teams to resolve customer issues.


• Ensure high levels of customer satisfaction and support customer retention initiatives.