• Application Deadline: Wed, 31 Dec 2025 00:00:00 GMT
• Position: Experienced Rider Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• City Maryland




• Job Field Logistics 
  
  

Key Responsibilities

Rider Operations & Management:

• Recruit, onboard, and train new riders.


• Manage daily rider attendance, scheduling, and route allocation.


• Monitor rider performance, productivity, and delivery efficiency.


• Ensure adequate rider availability to meet operational demand.

Performance & Compliance:

• Enforce company policies, safety standards, and delivery protocols.


• Track KPIs such as on-time delivery, order completion rate, and customer feedback.


• Conduct performance reviews and implement improvement plans when needed.


• Handle disciplinary actions and conflict resolution professionally.

Communication & Support:

• Serve as the main point of contact for riders regarding operational issues.


• Address rider concerns related to routes, payments, safety, and equipment.


• Coordinate with customer support, warehouse, and dispatch teams.

Safety & Asset Management:

• Ensure riders follow traffic laws and safety guidelines.


• Monitor use and condition of company assets (bikes, uniforms, devices).


• Report and manage accidents, incidents, and insurance claims.

Reporting & Administration:

• Maintain accurate rider records, attendance logs, and performance reports.


• Prepare daily, weekly, and monthly operational reports.


• Assist in payroll validation based on rider attendance and performance.

Key Performance Indicators (KPIs)

• Rider attendance and retention rate


• On-time delivery percentage


• Customer satisfaction scores


• Incident and accident rate


• Cost efficiency and rider utilization.

Qualifications & Skills

Education & Experience:

• Bachelor’s Degree or diploma in Operations, Logistics, or a related field would be a major advantage.


• 2–3 years of experience in logistics, fleet management, or field operations.


• Prior experience managing riders, drivers, or field staff is an advantage too.

Skills & Competencies:

• Strong leadership and people management skills.


• Excellent communication and problem-solving abilities.


• Ability to work under pressure in a fast-paced environment.


• Proficiency in MS Excel and operational tracking tools.


• Knowledge of local routes and traffic regulations.

Working Conditions:

• Field-based and office-based work.


• Flexible working hours, including weekends or shifts.


• May require handling emergency or escalated situations.

Salary

N100,000 - N120,000 Monthly.